Further to recent discussions between the Club and Supporters’ Committee, a change of Ticketing and Membership prices featuring the introduction of Concessions and Junior pricing has been proposed.
Supporters are being invited to vote for their preference between the current ticket pricing and a proposed concession ticket pricing structure.
The Club is committed to this vote being a democratic process that results in an outcome that gives a fair representation of supporters’ wishes. In order to fairly represent supporters over the past three seasons, the vote also includes those who were Season Pass holders during previous concessionary ticket pricing in the 2015/16 season.
In total, this means over 16,500 supporters will be able to have their say.
Please click here for more details on how to vote, which includes a useful Membership Calculator to help supporters compare both pricing models.
A list of FAQ’s is available below:
Concessionary Pricing Vote FAQ’s
Who can vote?
The following supporters will be eligible to vote:
How do I vote?
- All current Members, including any past Members who have cancelled or are in the
process of cancelling their Membership(s)
- Historical Season Pass holders from the 2015/16 season onwards
- Supporters who have purchased a 5 Game Pass during the current season
- Supporters who have purchased tickets for 4 or more home games during the
Supporters have been notified of the vote through a wide range of Club channels, including; the Club website, social media channels and directly via email.
Eligible supporters are able to vote online by clicking the following link –
*Please note, supporters will need their Customer Reference Number (CRN) in order to vote, see below.
What is a customer reference number?
Supporters will be able to find their unique Customer Reference Number (CRN) on the back
of their Membership cards or on a match ticket stub, the CRN begins with a ‘H’ and is
followed by a series of numbers.
Supporters who cannot find their CRN can retrieve it by checking their emails for the recent
communication from the Club entitled ‘Concessionary Pricing Vote’. By clicking on the link
in this email your CRN will automatically be populated on the voting page.
Alternatively, supporters can contact the Sales Centre on 01482 358418 or by emailing
What does Cat A, B & C mean?
Within the pricing tables, ‘Cat’ followed by an ‘A’, ‘B’ or ‘C’ corresponds to the category of
fixture, for example, under the current ticket pricing structure Leeds United is a Cat A,
Norwich City is a Cat B and Millwall Cat C. This would be revised under the proposed pricing structure as this consists of only Cat A and Cat B.
How long is the voting window?
To allow all supporters adequate time to consider and cast their vote, the window will be
open for two weeks from 4pm on Friday 9th March, to 4pm on Friday 23rd March.
When will the result of vote be announced?
The outcome of the vote will be announced on the week beginning Monday 26th March.
How does this affect disabled supporters?
Disabled supporters wishing to attend games on a match-by-match or Membership basis
- Pay the full appropriate admission charge according to age and the stand for which the application is made (in line with Level Playing Field guidelines).
- Be entitled to a free 'Carer Ticket' for any match for which they pay an admission charge. To be eligible for the free 'Carer Ticket' you must bring relevant proof that you are in receipt of a Carer Component in the Disability Living Allowance for each match attended.
Supporters Under 14 are not allowed to enter the KCOM Stadium without a qualifying adult
(Over 18). As a result, and in-line with reasonable adjustments, the parent/guardian who
attends with the disabled supporter (Under 14) is required to pay the prevailing rate for
both seats. In the interest of fairness, we do not provide the adult with a free Membership
or match ticket. The above also applies to away supporters on a match-by-match basis. Appropriate proof of disability must be included if applying in advance to the KCOM Stadium ticket office or on the date of the game at the turnstile entry point. We advise away supporters to book their tickets in advance of the fixture date.
Please click here for further information regarding disabled supporters.
How many Junior (U14) tickets can I buy?
- 1 Junior ticket per full paying Adult
- All additional Juniors are priced at Concession rate
- Should a Concession wish to purchase a Junior ticket then both tickets will be priced
at the Concessionary rate
- There is no limit to number of Juniors that can attend at this rate
When will any changes take effect?
If the current ticket pricing is voted to stay, the pricing structure and Membership direct
debits will continue as normal.
If the proposed concession ticket pricing is voted in, this will be implemented from the 1st
July 2018 for the start of the 2018/19 season. Should this occur, further details of how
these changes will affect Members and supporters will be communicated in due course.
I’m completely stuck, who can help?
Updated 16:48 - 20 Apr 2018 by Melvyn Utley
If you’re an eligible supporter, you’ve tried everything and still can’t figure out how to vote,
don’t worry! Contact our friendly team in the Sales Centre who will be able to help, you can do this by calling 01482 358418 (opening hours: Mon-Fri 9am-5pm) or by emailing do this be calling 01482 358418 (opening hours: Mon-Fri 9am-5pm) or by emailing firstname.lastname@example.org ;